Terms & Conditions
Important information about using our platform and services
Effective date: 7/1/2026
These Terms and Conditions ("Terms") govern your access to and use of the services provided by Pacific Logic LLC ("Pacific Logic", "we", "us", or "our"), a limited liability company organised in the State of Oregon, United States. By purchasing, accessing, or using our services, you ("you", "your", or "Client") agree to these Terms. If you do not agree, do not use our services.
If you are entering into these Terms on behalf of a business or other entity, you represent that you have the authority to bind that entity, and "you" refers to that entity.
1. The Services
Pacific Logic provides done-for-you marketing and automation services for local businesses, which may include: an SEO website, an AI voice agent, an AI chat agent, appointment booking, missed-call text-back, SMS and email follow-up, reputation and review tools, reporting, and related automations (together, the "Services", and our packaged offering, the "Growth Suite").
Custom work, including AI automation projects, audits, and consulting engagements, may be governed by a separate written proposal, statement of work, or agreement. Where a separate agreement conflicts with these Terms, the separate agreement controls for that engagement.
The Services are delivered using third-party platforms and providers (see Section 9). Features, plans, and inclusions may change over time.
2. Subscriptions, Fees, and Payment
2.1 Subscriptions. The Growth Suite is offered on a month-to-month subscription with no long-term contract. Subscription fees are billed monthly in advance and automatically recur until cancelled. By subscribing, you authorise us (and our payment processor) to charge your payment method on each renewal date.
2.2 Setup fees. Certain plans include a one-time setup fee. Setup fees cover onboarding and build work performed up front and are non-refundable once work has begun, including where the setup fee has been discounted or waived and later becomes payable.
2.3 Usage and add-on charges. Some features (for example telephone, SMS, and AI usage) carry usage-based costs. These are included up to your plan's limits where stated, and any usage beyond those limits, or any add-ons you request, may be billed in addition to your subscription fee.
2.4 Annual plans. Where an annual (prepaid) plan is offered, the discounted annual fee is billed in advance for the year and is non-refundable except as required by the 30-day guarantee in Section 3 or by applicable law.
2.5 Price changes. We may change our fees. We will give you at least thirty (30) days' notice of any change to your recurring subscription fee. Continued use after the change takes effect constitutes acceptance; if you do not agree, you may cancel under Section 4.
2.6 Failed payments. If a payment fails, we may retry the charge and may suspend the Services until payment is received. You are responsible for keeping a valid payment method on file.
2.7 Taxes. Fees are exclusive of any applicable taxes, which are your responsibility.
3. 30-Day Money-Back Guarantee
If you are a new subscriber and you are not satisfied, you may request a refund of your first month's subscription fee by contacting us at [email protected] within thirty (30) days of your initial subscription start date. This guarantee applies once, to your first month's subscription fee only. It does not apply to setup fees, usage or add-on charges, third-party pass-through costs, or to any month after the first thirty (30) days.
4. Cancellation
You may cancel at any time by emailing [email protected]. To avoid being charged for the next billing cycle, you must send your cancellation notice at least seven (7) days before your next renewal date. Cancellation takes effect at the end of your current paid billing cycle. Except as provided in Section 3, fees for billing periods already started or completed are non-refundable, and we do not provide partial or prorated refunds.
5. Your Responsibilities and Acceptable Use
5.1 Accurate information. You are responsible for providing accurate, current, and complete information for the setup and operation of your Services, including the content used to train your AI agents (services, hours, pricing, FAQs, and similar). You are responsible for reviewing and, where appropriate, correcting the information and outputs of your AI agents.
5.2 Lawful use. You agree to use the Services only for lawful purposes and in compliance with all applicable laws and regulations. You will not use the Services to send unlawful, deceptive, harassing, or unsolicited communications, or to transmit content that is illegal, infringing, or harmful.
5.3 Your customers and contacts. You are solely responsible for your relationship with, and the data of, your own customers and contacts, including obtaining any consent required to contact them (see Section 6).
5.4 Accounts and access. You are responsible for maintaining the confidentiality of any account credentials and for activity that occurs under your account.
6. Messaging, SMS, and Telephony
6.1 How messaging works. The Services allow messages (SMS, email, and calls) to be sent to your customers and contacts on your behalf. For the purposes of applicable communications laws, you are the sender of those messages and the party responsible for their content and for consent.
6.2 Consent and compliance. You represent and warrant that you have obtained all consents required to contact your customers and contacts, and that your use of the Services complies with all applicable laws, rules, and industry standards, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM, and carrier and messaging-provider requirements (including A2P 10DLC registration and CTIA guidelines). You will honour opt-out requests (for example, "STOP") and will not message individuals who have opted out.
6.3 Our messaging to you. By providing your contact details, you consent to receive service, transactional, and account messages from Pacific Logic by phone, text, and email. Message and data rates may apply. You may opt out of non-essential messages at any time.
6.4 Suspension for violations. We may suspend or restrict messaging, or the Services, without notice if we reasonably believe your use violates this Section, generates spam complaints, or puts our telephone numbers, sender reputation, or provider accounts at risk.
7. AI Tools and Limitations
The Services use artificial intelligence. AI systems can produce inaccurate, incomplete, or unexpected outputs ("hallucinations"), and may not be suitable for every situation. AI outputs do not constitute professional, legal, medical, financial, or other regulated advice. You are responsible for supervising your AI agents, reviewing their outputs, and intervening where appropriate. We do not guarantee that the AI will handle every interaction correctly.
8. Intellectual Property
8.1 Your property. You retain ownership of your brand assets, content, and business data that you provide to us ("Client Materials"). You grant us a licence to use Client Materials as needed to provide and improve the Services.
8.2 Our property. We retain all rights in our software, systems, templates, workflows, configurations, methodologies, and know-how, including any improvements. Nothing in these Terms transfers ownership of our intellectual property to you.
9. Third-Party Services
The Services are built on and delivered through third-party platforms and providers, including customer relationship, website, telephony, messaging, and AI providers. Your use of the Services may be subject to those providers' terms. We are not responsible for the acts, omissions, outages, pricing, or availability of third-party providers, and their failures are outside our control.
10. Data, Privacy, and Ownership of Assets
10.1 Privacy. Our handling of personal information is described in our Privacy Policy at pacificlogic.ai/privacypolicy, which is incorporated into these Terms by reference.
10.2 Your data on cancellation. Your Services, including your website, telephone number, configurations, and contact data, are hosted and operated on our platforms. On termination, and on your reasonable request, we will assist you in exporting your contact data and, where technically possible, porting your telephone number to another provider. Such migration assistance may be subject to a reasonable fee and a wind-down period. We may delete your data after a reasonable period following termination.
11. Term, Suspension, and Termination
11.1 Term. These Terms apply for as long as you use the Services.
11.2 Suspension and termination by us. We may suspend or terminate the Services, with or without notice, if you breach these Terms, fail to pay, or use the Services unlawfully or in a way that harms us or others.
11.3 Effect of termination. On termination, your right to use the Services ends. Access to your website, AI agents, telephone number, and other hosted assets will end, subject to the migration assistance described in Section 10.2. Sections that by their nature should survive termination (including payment obligations, intellectual property, disclaimers, limitation of liability, and indemnification) will survive.
12. No Warranty
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Services will be uninterrupted, error-free, or secure, or that they will produce any particular business result, level of leads, revenue, or return.
13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PACIFIC LOGIC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR ANY LOST PROFITS, REVENUE, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID US FOR THE SERVICES IN THE ONE (1) MONTH IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
14. Indemnification
You agree to indemnify, defend, and hold harmless Pacific Logic and its owner, employees, and agents from and against any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of or related to: (a) your Client Materials or content; (b) your communications with your customers and contacts, including any claim that you lacked required consent or violated the TCPA, CAN-SPAM, or carrier rules; (c) your violation of these Terms or any law; or (d) your use of the Services.
15. Changes to These Terms
We may update these Terms from time to time. We will post the updated Terms with a revised effective date and, for material changes, provide notice by email or through the Services. Your continued use of the Services after the changes take effect constitutes acceptance.
16. Governing Law and Disputes
These Terms are governed by the laws of the State of Oregon, without regard to its conflict-of-laws rules. Before filing any formal claim, you agree to first contact us at [email protected] and attempt to resolve the matter informally in good faith for at least thirty (30) days. Any dispute that cannot be resolved informally will be subject to the exclusive jurisdiction of the state and federal courts located in or serving Coos County, Oregon, and you consent to venue there.
17. General
These Terms, together with our Privacy Policy and any separate signed agreement, are the entire agreement between you and us regarding the Services. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays or failures caused by events beyond its reasonable control.
18. Contact
Pacific Logic LLC
North Bend, Oregon, United States
Email: [email protected]
Phone: (541) 435-7508
19. Communications, Fair Use, and Additional Charges
19.1 Included allowances. Each Growth Suite plan includes a monthly allowance of communications and AI usage for a single business communicating with its own customers. Every call handled through the service is answered by your AI voice agent, recorded, and transcribed, and this is included within your monthly call-minute allowance. The allowances for your plan are:
| Included each month | Core | Growth | Pro |
|---|---|---|---|
| Dedicated local phone number | 1 | 1 | 1 |
| Call minutes (answered, recorded & transcribed) | 600 | 1,500 | 3,000 |
| Text messages (SMS segments, sent + received) | 1,000 | 2,500 | 5,000 |
| AI chat conversations | 0 | 1,500 | 3,000 |
| Email sends | 2,000 | 5,000 | 10,000 |
Allowances are per account, reset at the start of each monthly billing cycle, and do not roll over.
19.2 What counts. A "call minute" is each minute (rounded up) of an inbound or outbound call handled through the service, including its recording and transcription, counted as a single included item. An "SMS segment" is one message unit of up to 160 standard characters (approximately 70 characters for messages containing emoji or special characters); longer messages count as multiple segments, and both sent and received messages count. An "AI chat conversation" is a distinct chat session handled by the AI chat agent.
19.3 Additional usage and charges. If your usage exceeds an included allowance in a given month, the additional usage will be invoiced in the following billing cycle at the rates below. The call rate is all-inclusive - it covers the call, its recording, and its transcription together.
| Additional usage | Rate |
|---|---|
| Additional call minutes (answering + recording + transcription, all-in) | $0.12 / minute |
| Additional text messages | $0.03 / SMS segment |
| Additional picture messages (MMS) | $0.08 each |
| Additional AI chat conversations | $0.05 / conversation |
| Additional email sends | $2.00 / 1,000 |
| Additional dedicated phone number | $10 / month each |
19.4 Notice and options. We monitor usage and, where practicable, will notify you as you approach an allowance. Where usage is consistently above your plan's allowance, we may instead recommend moving you to a higher plan or a custom plan, on notice, whichever is more economical for you. There is no penalty for occasional spillover; additional usage is simply billed at the rates in Section 19.3.
19.5 Acceptable use. The allowances are provided for a single business's legitimate communications with its own customers. You may not use the service to send messages to purchased, scraped, rented, or otherwise non-consented contact lists; to send bulk or broadcast spam or unsolicited marketing at scale; to autodial beyond normal business use; to transmit unlawful, deceptive, or harassing content; or in any way that risks suspension by telecommunications carriers or messaging registries. You may not share, resell, or sublet the account, or use it for more than the one business covered by your plan.
19.6 Your compliance responsibility. You are solely responsible for obtaining all necessary consents and for complying with all applicable laws and regulations governing the communications you send through the service, including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and applicable messaging-registration requirements. You will indemnify us against claims arising from your messaging or your failure to obtain required consents.
19.7 Suspension for abuse. We may suspend, throttle, or limit usage that violates Section 19.5, that threatens the stability, security, or reputation of the service or its underlying infrastructure, or that risks carrier or regulatory action, with notice where practicable and immediately where necessary to prevent harm.
19.8 Changes. We may update the allowances or the additional-usage rates in this section on at least 30 days' notice, consistent with the rice-change terms of your Service Agreement. The current allowances and rates form Schedule B (Fair-Use Policy) of that Agreement, which is incorporated into these Terms by reference.
Pacific Logic LLC
North Bend
Oregon and the southern Oregon coast
Remote service available.
Pacific Logic 2026