Privacy Policy

Effective date: 7/1/2026

Pacific Logic LLC ("Pacific Logic", "we", "us", or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website at pacificlogic.ai and to the services we provide. By using our website or services, you agree to this Policy.

1. Information We Collect

Personal information you provide: name, business name, email address, phone number, and, when you become a client, billing and payment details (processed by our payment provider).

Enquiry and communication content: the messages, form submissions, call and chat content, and other information you send us when you contact us or book a call or demo.

Business and training data: information you provide to set up and train your AI agents, such as your services, hours, pricing, and frequently asked questions.

Customer interaction data: records of interactions handled by the services we operate for you, including calls, texts, chats, and bookings. Calls and conversations may be recorded and transcribed for quality, training, and service delivery.

Technical and usage data: IP address, device and browser type, pages visited, and similar analytics data collected automatically when you use our website.

2. How We Use Your Information

We use the information to respond to your enquiries and follow up on the demo or call you requested; set up, deliver, operate, and improve the services, including your website and AI agents; send appointment notifications, reminders, and lead follow-ups; process payments and manage your subscription; send you service, transactional, and account messages, and, where permitted, occasional updates; measure performance and return on investment; and comply with legal obligations and protect our rights.

3. How We Share Information

We do not sell or rent your personal or business information. We share information only as follows:

Service providers (subprocessors): we use trusted third-party providers to deliver our services, including website and CRM platforms, telephone and messaging providers, payment processors, AI providers, email, analytics, and advertising platforms. They may process information only to provide services to us and are bound by confidentiality obligations.

Legal and safety: we may disclose information if required by law, or to protect the rights, safety, or property of Pacific Logic, our clients, or others.

Business transfers: if we are involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.

4. Information We Process on Behalf of Our Clients

When we operate services for a business client, we process information about that client's own customers and contacts on the client's behalf and under their instructions. For that information, our client is responsible as the controller, and this Policy describes our own practices. If you are a customer of one of our clients, please contact that business regarding their handling of your data.

5. SMS and Text Messaging

No mobile information, phone numbers, or SMS opt-in consent will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with subprocessors that help us deliver the messaging service (such as our telephone and messaging providers), solely to provide that service. SMS opt-in consent and phone numbers collected for messaging are never sold, and are never shared with third parties or affiliates for their own marketing.

If you provide your phone number and consent, you may receive service, appointment, follow-up, and account text messages from us or from the businesses we serve.

Message frequency varies. Message and data rates may apply.

You can opt out at any time by replying STOP. Reply HELP for help.

Opting out of text messages will not affect your ability to receive essential account or service communications by other means.

6. Cookies and Analytics

We use cookies and similar technologies to operate the website, remember your preferences, understand how the site is used, and support our marketing. You can control cookies through your browser settings. Some features may not work correctly if you disable cookies. We may use analytics and advertising services (for example, to measure website performance); these providers may set their own cookies.

7. Data Retention

We keep personal information for as long as needed to provide the services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or de-identify it within a reasonable period. On termination of services, we handle your data as described in our Terms and Conditions.

8. Data Security

We take reasonable measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights and Choices

You may request to access, correct, update, or delete your personal information, or object to or restrict certain processing, by contacting us at [email protected]. We will respond within a reasonable time and as required by applicable law. Depending on where you live, you may have additional rights under state privacy laws (such as in Oregon or California), including the right to know what information we hold and to request its deletion. We do not sell your personal information.

10. Third-Party Links

Our website may link to third-party sites and services. We are not responsible for their privacy practices, and we encourage you to review their policies.

11. Children's Privacy

Our services are intended for businesses and are not directed to children. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

12. Changes to This Policy

We may update this Policy from time to time. We will post the updated Policy with a revised effective date, and for material changes we will provide notice where appropriate. Your continued use of the website or services after the changes take effect constitutes acceptance.

13. Contact Us

Pacific Logic LLC

North Bend, Oregon, United States

Email: [email protected]

Phone: (541) 435-7508